Terms and Conditions

For Individual coaching:

Unless otherwise agreed in writing, payment is due in full (for the whole number of selected sessions) within 72 hours prior to start of the first session. If payment is not received, the session will be cancelled. Payment is to be made through PayPal and credit cards can be used.

Cancellations within 48 hours or ‘no-shows’ are subject to full payment at the Coach discretion and this includes the first session.

First session cancellations will be charged at the prevailing hourly rate (single session rate).

Refund Policy:

A full refund is available after the first session (including that session) if the Client has booked 3 or more sessions and does not want to continue. This does not apply for 1 or 2 sessions. However, the Client must advise the Coach within 24 hours of the initial session.

Failure to do so will result in that cost for the first session at the prevailing rate (single session rate) being deducted from the refund.

There are no refunds available on single sessions if cancelled within 48 hours

If the Client cancel all sessions within 48 hours of our first scheduled session or fail to make the call, the Coach will deduct the cost of one session at the prevailing rate prior to issuing a refund.

If the Client books the 6 sessions (or more) package and we are finished after 4, the difference will be refunded

Unused sessions may be gifted to a friend or family member if both the Coach and the family member agree to coaching

Late start

If the Client is late for an appointment please understand that respecting following clients, the session will need to finish at the agreed time. However, if the Client isn’t reachable within 20 minutes of the starting time, the session will be cancelled. For any question, please contact me on coach@reachoutstanding.com

For group or corporate coaching:

Coaching On-Site Training Events – Refund Policy

31+ days before the start of the training – a full refund will be offered.

15-30 days – a 50% refund will be offered.

14 days or earlier – no refund will be offered.

Group Mentor Coaching – Refund Policy

31+ days before the start of the program – a full refund will be offered.

15-30 days – a 50% refund will be offered.

14 days or earlier – no refund will be offered.

Don’t wait any longer to reach your goals