We tried to answer the most frequently asked questions. If we didn’t answer yours, please contact us.

What’s your privacy policy?

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. 

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner. 

What is your cancellation policy?

Cancellations within 6 hours or ‘no-shows’ are subject to full payment at the Coach’s discretion and this includes the first session. Re-scheduling is left at the Coach’s discretion.

What is your late start policy?

If the Client is late for an appointment please understand that respecting following clients, the session will need to finish at the agreed time. However, if the Client isn’t reachable within 20 minutes of the starting time (for a one hour session) or within 10 minutes (for a 30 minutes session), the session will be cancelled.

If you have any questions, please contact us on coach@reachoutstanding.com